Refund policy

Refund & Return Policy

Effective Date: July 16, 2026

At Rabbit Hole, we believe every journey should begin with confidence. If your purchase isn't exactly what you expected, we're here to help.

45-Day Returns & Exchanges
We gladly accept returns and exchanges within 45 days of delivery.

To be eligible, your item must:

Be unused and in its original condition
Include all original packaging, inserts, and tags
Be free from signs of wear, damage, or alteration
Be accompanied by your order confirmation or proof of purchase

How to Start a Return
To request a return or exchange, please email hello@rabbitholetravelbags.com within 45 days of receiving your order.

Once your request has been approved, we'll provide return instructions and the return shipping address.

Please do not send items back without first contacting us, as unauthorized returns cannot be accepted.

Return Shipping
Original shipping charges are non-refundable unless the return is due to a damaged, defective, or incorrect item that was our error.

For returns due to a change of mind or product preference, customers are responsible for return shipping costs.

If your order arrives damaged, defective, or you receive the wrong item, Rabbit Hole will provide a prepaid return shipping label at no cost to you.

Exchanges
If you'd like a different product or color, we'll gladly exchange your item within 45 days, provided it meets our return requirements.

Customers are responsible for return shipping for exchanges unless the item was received damaged, defective, or incorrect.

Refunds
Once your return has been received and inspected, we'll notify you of the status of your refund.

Approved refunds will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.

Damaged or Incorrect Orders
Please inspect your order as soon as it arrives.

If your order is damaged, defective, or incorrect, contact us immediately at hello@rabbitholetravelbags.com so we can resolve the issue as quickly as possible.

Non-Returnable Items
The following items cannot be returned or exchanged:

Personalized or custom-made products
Gift cards
Final sale or clearance merchandise
Any item that has been used, altered, or damaged after delivery

Shipping Availability
Rabbit Hole currently ships from our fulfillment center in Salt Lake City, Utah, USA.

Questions?
If you have any questions about returns, exchanges, or refunds, we're always happy to help.

Email: hello@rabbitholetravelbags.com